Impact Framework

Monitoring Impact

At reach52, we continuously monitor and optimise the impact of everything we do. It’s essential for ensuring our services are delivering value for our communities and all partners in the health system. It’s vital for fast learning, so we can amplify what’s working and make improvements where needed.

Our Impact Framework is how we approach this, setting and measuring the outputs and primary outcomes for every service we implement. We focus on evaluating and monitoring impact in our four product categories - Customer and Patient Engagement, Health and Medical Services, Access and Supply Chain, and Data and Insights.

The Primary Outcomes are the direct measurable results of the services we deliver, whereas Impacts are the longer term population level changes we’re helping to achieve alongside other system actors. Ultimately these impacts link to the UN’s Sustainable Development Goals – SDG3 ‘Good Health and Wellbeing’, SDG5 ‘Gender Equality’ and SDG8 ‘Decent Work and Economic Growth’. In terms of Social Return on Investment, every $1 we spend saves low-income residents $2.10 in their health access costs based on Impact Investment Exchange analysis.


The outputs and primary outcomes ultimately drive the impacts at a population level, aligned to the UN Sustainable Development Goals.

Improved Quality of Life and Healthy Life expectancy (number of years that a person can expect to live in “full health”)

Reduced population mortality rates (number of deaths per population) and age adjusted mortality rates

Reduction in Years of Life Lost (YLLs) and Years Lived with Disability (YLDs), and Disability-Adjusted Life Years (DALYs)

Reduced population prevalence and incidence in disease areas

Improved economic resilience through reduction in Out of Pocket Expenditures, increased savings, and employment

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