The core role scope and responsibilities of the Senior Human Resources Manager will be:

• Play a critical role in driving the HR strategy for talent attraction, development, and retention, complementing the reach52 business strategy, roadmap, and growth plans.
• Design and deliver robust programs and solutions to creatively solve business challenges in areas such as employee engagement, cohesion, resource optimization, strong organizational culture, and change management.
• Handle sensitive employee relations issues such as complaints, performance management, and conflict resolution.
• Advocate for and represent teams’ needs to the management and senior leadership.
• Review benefits program manage performance appraisals and employee satisfaction surveys.
• Coach, mentor and manage the career development of the team, as well as help drive strong cross-functional relationships.
• Ensure legal compliance throughout human resource management.
• Nurture a positive working environment.

The core role scope and responsibilities of the Technical Support Specialist, India will be:

• Install and configure latest app releases, programs and operating systems on mobile devices and laptops.
• Trouble shoot systems and applications by analyzing possible causes of user problems.
• Timely documentation of issues and management of resolutions.
• Involvement in testing of new release features before it is sent to production, to ensure that the features are compatible with the local devices, language, and customs.
• Provide feedback to development team on user acceptance testing.
• Regular maintenance of existing hardware and computer systems.
• Maintain their knowledge of new application features and/or operating systems.
• Set up profiles, emails, and issue access passes for new employees / field team staff.
• Run security checks on all systems.

The core role scope and responsibilities of the Data Analyst, India will be:

• Oversee and implement the acquisition of multiple and diverse data sets into reach52’s Cloudstore systems.
• Develop and operate the Cloudstore solution and operation feeds.
• Manage and segment the data, so it can be used to drive the effectiveness and efficiency of reach52 services.
• Build, test, and deploy predictive models to enable preventative and highly targeted public health programs.
• Interpret and visualize data, distilling insights to support organizational decision making and strategy development.
• Design and configure of required dashboards in reach52 reporting platforms.
• Collaborate on the establishment and maintenance of clean data, rich information, always ensuring high data integrity.
• Support any other data-related activities (such as ad-hoc Excel or other analysis).
• Continuously enhancing data management, governance, and processes across reach52.
• Work closely with the development team to ensure seamless capture and integration of data and systems.

The core role scope and responsibilities of the Senior Quality Assurance Tester, India will be:

• Review and analyze system specifications.
• Develop comprehensive test plans for manual and automated testing.
• Responsibility for test execution and reporting on the quality of our software products.
• Management of testing outputs of multiple development streams working on the same product.
• Report bugs and errors to development teams in a timely manner.
• Help troubleshoot issues.
• Support the release management and delivery process into Live.
• Support other aspects of assurance within the engineering side of the business to improve processes and quality.

The core role scope and responsibilities of the Strategy and Partnerships Manager, Indonesia will be:

• Define Indonesia launch strategy, including the appropriate legal structure suitable for our range of services;
• Create Indonesia market entry landscape analysis, stakeholder mapping and other research-based activities together with the CEO;
• Cultivate relationships with a range of stakeholders from government officials, NGOs, potential business partners and service providers to facilitate our growth plans in the market;
• Understand the needs and gaps of potential clients, to present tailored solutions, proposals and presentations;
• Develop the solutions, model the resources needed, and price accordingly;
• Maintain key contact list, manage mailing list and keep partners updated on our activities.

The core role scope and responsibilities of the Implementation Manager, Philippines will be:

• Work with reach52 partners (government, private companies, NGOs etc) to deliver bespoke community programs.
• Work with IT developers to share technology changes needed and provide business guidance.
• Manage and deliver user training.
• Manage reach52 service implementation – aligning scalable activities with target impact outcomes.
• Work on strategy for new launch sites and inform pipeline for service expansion through effective yet cost efficient methods.
• Help design solutions based on community needs (e.g. partner products and services).
• Conduct rigorous analysis of data and results.
• Work with management team on other strategic projects as the need arises.
• Brief internal stakeholders and work collaboratively with other teams.

The core role scope and responsibilities of the Marketplace Delivery Lead, Philippines will be:

• Work with the Chief Strategy & Marketing Officer and Country Leads to develop reach52 marketplace growth plans for the communities and our private & public sector partners.
• Coordinate, motivate and drive the performance of our community-based Hub Managers and Marketplace Area Managers, including regular time in the field coaching and enabling our Marketplace Area Managers.
• Lead the execution of all reach52 marketplace plans, activities and operations, continuously improving performance.
• Continuously improve product, pricing and promotions through reach52 marketplace to deliver value for our communities and grow a sustainable social business service.
• Collaborate, manage and optimize processes with all reach52 marketplace supply chain partners, including managing payments and order fulfilment.
• Become a product subject matter expert in reach52 marketplace core products, services and tech to support Marketplace Area Managers in the field.
• Set KPIs, and monitor, report on and optimise the effectiveness of all marketplace performance.
• Responsible for the reach52 marketplace P&L in the Philippines, managing commercials to drive growth and a sustainable social business.

The core role scope and responsibilities of the Marketplace Delivery Lead, Cambodia will be:

• Work with the Chief Strategy & Marketing Officer and Country Leads to develop reach52 marketplace growth plans for the communities and our private & public sector partners.
• Coordinate, motivate and drive the performance of our community-based Hub Managers and Marketplace Area Managers, including regular time in the field coaching and enabling our Marketplace Area Managers.
• Lead the execution of all reach52 marketplace plans, activities and operations, continuously improving performance.
• Continuously improve product, pricing and promotions through reach52 marketplace to deliver value for our communities and grow a sustainable social business service.
• Collaborate, manage and optimize processes with all reach52 marketplace supply chain partners, including managing payments and order fulfilment.
• Become a product subject matter expert in reach52 marketplace core products, services and tech to support Marketplace Area Managers in the field.
• Set KPIs, and monitor, report on and optimise the effectiveness of all marketplace performance.
• Responsible for the reach52 marketplace P&L in the Cambodia, managing commercials to drive growth and a sustainable social business.

The core role scope and responsibilities of the Manager, Partnerships, UK will be:

• Source multi-lateral, large foundation and/or global health partners to promote growth of reach52 service in Asia
• Supporting range of existing reach52 partners to promote growth conducting meetings, calls and presentations to gather support for our mission;
• Review national and global policy and help align our service to global goals, and help evolve our services;
• Conceptualize and design new innovative community health solutions based on these goals and our insights;
• Share our data and research with partners, writing papers and articles and sharing in our network to gain recognition and awareness for our work – including blogs, policy papers and other relevant materials;
• Work with management team on other strategic projects as the need arises;
• Brief internal stakeholders and work collaboratively with other teams.

The core role scope and responsibilities of the Business Development Intern, Singapore will be:

• Research of potential partners in the areas of maternal and child health, non-communicable diseases and screening/ diagnostic tests, fintech solutions that can be implemented in India, Philippines and Cambodia.
• Support in grant proposal submissions
• Support in marketing pitches and the creation of customized pitch decks for partners.
• Support other strategic projects and initiatives.
• Attend internal and external meetings, take minutes and ensure follow up on action items as discussed with both internal and external stakeholders.

The core role scope and responsibilities of the Data Architect Intern, Singapore will be:

• Review of our current database architecture (conceptual and logical schemas) and data flow (between applications), design and propose improvements aimed at increasing data integrity and user ID integrity.
• Review the content of our current data repository across existing apps to assess it for completeness, integrity and quality, and propose modifications to existing apps and database schemas to improve and refine further.
• Collaborate with our data science internal and external teams to finalize current prototypes of data science dashboards.
• Learn about the MOSIP project, and setup Reach52 test pilot of MOSIP architecture as potential foundational ID system for Reach52, perform SWOT analysis of MOSIP system.

The core role scope and responsibilities of the General Manager, India will be:

• Manage new site implementations of reach52’s service
• Evaluate new sites, and define/maintain the India expansion strategy
• Manage future existing service implementations
• Manage and guide all local resources and teams, spanning partnerships, software development and project management
• Manage any issues and escalations, reporting to the global leadership team
• Manage stakeholder and partner relationships across public, private and non-profit organisations
• Create business development and revenue generation strategy, with integrated marketing plan
• Oversee all business as usual (BAU) activities (finance, accounting, HR, payroll, etc.)

The core role scope and responsibilities of the General Manager, Philippines will be:

• Manage new site implementations of reach52’s service
• Evaluate new sites, and define/maintain the Philippines expansion strategy
• Manage future existing service implementations
• Manage and guide all local resources and teams, spanning partnerships, software development and project management
• Manage any issues and escalations, reporting to the global leadership team
• Manage stakeholder and partner relationships across public, private and non-profit organisations
• Create business development and revenue generation strategy, with integrated marketing plan
• Oversee all business as usual (BAU) activities (finance, accounting, HR, payroll, etc.)

The core role scope and responsibilities of the Marketing Manager, Philippines will be:

• Work with the CMO to develop marketing strategies & plans for the communities and our public/private sector partners.
• Manage and co-ordinate integrated on/offline communication campaigns for the communities in the Philippines, Cambodia and new countries planned.
• Develop and deliver demand generation programmes to acquire and retain public and private sector partners.
• Design, implement and optimize social media programmes (in particular LinkedIn, Facebook and twitter) to drive awareness, engagement and conversion.
• Manage the reach52 website and all search engine optimization activity (working with our external agency)
• Oversee the reach52 database, CRM and e-marketing programmes
• Manage the in-house design team and agencies to create a wide range of core marketing materials
• Set KPIs, and monitor, report on and optimise the effectiveness of all marketing communications.
• Lead internal engagement and comms to ensure reach52 teams ‘live the brand’ and support marketing’s goals across the business
• Analyze agency relationships and martech platforms, and provide recommendation to optimise marketing performance