The core role scope and responsibilities of the Project Implementation Analyst, Philippines will be:

• Support the Project and Implementation Team in delivering community projects.
• Support in designing and content creation of training materials for e-health platforms.
• Tasked to encode the gathered data in our state-of-the-art mobile application, Access.
• Conduct and organize training sessions.
• Support our M&E team in collecting information and data about the project.
• Conduct ad hoc market research for supporting the project.
• Support technical team in testing and providing feedback on product features.

The core role scope and responsibilities of the Software Engineer - Backend, India will be:

• Develop quality software and web applications
• Analyze and maintain existing software applications
• Design highly scalable, testable code
• Discover and fix programming bugs
• Propose, manage, and implement technical backend solutions
• Understand and analyze user requirements and defects to provide solutions
• Lead and architect modern designs to our existing and new applications
• Manage the configuration and synchronization of data
• Develop backend applications and build APIs
• Application’s security, monitoring, and reporting
• Provide technical guidance to the team

The core role scope and responsibilities of the Head of Marketplace Sales will be:

• Own and grow P&L for marketplace services;
• Build a robust marketplace and customer engagement strategy across our core markets;
• Work with leadership to define the core metrics and growth plan;
• Oversee and own the execution of this plan, working alongside country teams to implement the services;
• Execute and identify opportunities to improve sales via partnerships, deals, supplier and merchant sourcing and negotiation, training effective sales agents, effective localised marketing strategies;
• Understand our existing marketplace and logistics efforts, pilots and projects, evaluating them and using them as a foundation for future services and scale;
• Research, define and build alternative revenue and monetisation channels such as ads, data and research;
• Manage accurate and timely monthly, quarterly and annual reporting;
• Closely engage with the broader reach52 team across product, engineering, finance, etc to support the design, implementation and operational management of services;
• Work with the same teams to help manage any fraud, compliance and audit;
• Build, coach, manage and develop marketplace team;
• Support legal and regulatory work that helps us get permission to operate these services.

The core role scope and responsibilities of the Head of Growth will be:

• Work as part of the leadership team to define our market expansion strategy and prioritisation;
• Develop an operational market launch playbook and continually innovate processes;
• Operationalise this plan, building a market launch team in our core offices as well as new markets; Evaluate, recruit and onboard Growth Partners;
• Report on performance against key metrics and numbers;
• Lead regulatory and legal work needed for country expansion;
• Work closely with product, engineering and data team/s to support tech configuration;
• Generate insights and clear views of market needs, and how reach52 can support this as part of our launch strategy;
• Manage and own user and market expansion targets, budget and business strategy;
• Manage and refine the financial reimbursement amounts for Growth Partners;
• Motivate growth team to hit targets, maintain an energised and productive environment, inspire to win;
• Engage with the broader reach52 team (marketing, business development, design, finance, etc) to ensure key stakeholders are engaged, delivering what we need, and kept up to date

The core role scope and responsibilities of the Head, Program Delivery will be:

• Work as part of the Management Team at reach52 to deliver a broad range of strategic initiatives
• Meticulously ensure compliance of program requirements, overall objectives, timelines
• Lead and manage the overall cross-functional project teams
• Own the flow of information between the team and client, through regular meetings, written communications, formal progress reports including financial reports
• Manage and oversee the entire portfolio of reach52 programs working directly with the COO
• Facilitate project meetings, see through follow ups, deliver project presentations, manage and report on project status
• Maintain overall visibility of key workstreams, risks, issues or problems

The core role scope and responsibilities of the Tech Lead (Principal Architect / Tech Lead) will be:

• Work as part of the Management Team at reach52 to deliver a broad range of strategic initiatives in our roadmap
• Lead the architecture and design of our tech product (version 2.0 of our current apps) including selecting the best fit technology platforms, data and system architecture that fits the company’s midterm needs
• Identify, compare, select and implement technology solutions to meet current and future needs
• Manage Engineering Leads and deliver requirements/design for product development in a timely manner
• Support quality assurance team and ensure our product is rigorously tested and meets specification
• Work closely with our Infrastructure Manager to ensure robust operations of our product for an affordable price (through an efficient use of cloud-based resources)
• Continuously improve and drive best practices around software engineering, code writing, and lead the resilience and scalability of solutions
• Create overall technology standards and practices and ensure adherence
• Track, analyse and monitor technology performance metrics
• Work closely with Management, Product Management, Business Development and Operations to define and deliver new products and enhancements
• Step in to support in DevOps, bug triaging, quality assurance and testing wherever needed

The core role scope and responsibilities of the Senior Human Resources Manager will be:

• Play a critical role in driving the HR strategy for talent attraction, development, and retention, complementing the reach52 business strategy, roadmap, and growth plans.
• Design and deliver robust programs and solutions to creatively solve business challenges in areas such as employee engagement, cohesion, resource optimization, strong organizational culture, and change management.
• Handle sensitive employee relations issues such as complaints, performance management, and conflict resolution.
• Advocate for and represent teams’ needs to the management and senior leadership.
• Review benefits program manage performance appraisals and employee satisfaction surveys.
• Coach, mentor and manage the career development of the team, as well as help drive strong cross-functional relationships.
• Ensure legal compliance throughout human resource management.
• Nurture a positive working environment.

The core role scope and responsibilities of the Technical Support Specialist, Cambodia will be:

• Install and configure latest app releases, programs and operating systems on mobile devices and laptops.
• Trouble shoot systems and applications by analyzing possible causes of user problems.
• Timely documentation of issues and management of resolutions.
• Involvement in testing of new release features before it is sent to production, to ensure that the features are compatible with the local devices, language, and customs.
• Provide feedback to development team on user acceptance testing.
• Regular maintenance of existing hardware and computer systems.
• Maintain their knowledge of new application features and/or operating systems.
• Set up profiles, emails, and issue access passes for new employees / field team staff.
• Run security checks on all systems.

The core role scope and responsibilities of the Senior Quality Assurance Tester, India will be:

• Review and analyze system specifications
• Develop comprehensive test plans for manual and automated testing.
• Responsibility for test execution and reporting on the quality of our software products.
• Management of testing outputs of multiple development streams working on the same product.
• Report bugs and errors to development teams in a timely manner.
• Help troubleshoot issues.
• Support the release management and delivery process into Live.
• Support other aspects of assurance within the engineering side of the business to improve processes and quality.

The core role scope and responsibilities of the General Manager, India will be:

• Manage new site implementations of reach52’s service
• Evaluate new sites, and define/maintain the India expansion strategy
• Manage future existing service implementations
• Manage and guide all local resources and teams, spanning partnerships, software development and project management
• Manage any issues and escalations, reporting to the global leadership team
• Manage stakeholder and partner relationships across public, private and non-profit organisations
• Create business development and revenue generation strategy, with integrated marketing plan
• Oversee all business as usual (BAU) activities (finance, accounting, HR, payroll, etc.)

The core role scope and responsibilities of the General Manager, Philippines will be:

• Manage new site implementations of reach52’s service
• Evaluate new sites, and define/maintain the Philippines expansion strategy
• Manage future existing service implementations
• Manage and guide all local resources and teams, spanning partnerships, software development and project management
• Manage any issues and escalations, reporting to the global leadership team
• Manage stakeholder and partner relationships across public, private and non-profit organisations
• Create business development and revenue generation strategy, with integrated marketing plan
• Oversee all business as usual (BAU) activities (finance, accounting, HR, payroll, etc.)