The core role scope and responsibilities of the Software Engineer - Backend, India will be:

• Develop quality software and web applications
• Analyze and maintain existing software applications
• Design highly scalable, testable code
• Discover and fix programming bugs
• Propose, manage, and implement technical backend solutions
• Understand and analyze user requirements and defects to provide solutions
• Lead and architect modern designs to our existing and new applications
• Manage the configuration and synchronization of data
• Develop backend applications and build APIs
• Application’s security, monitoring, and reporting
• Provide technical guidance to the team

The core role scope and responsibilities of the Director, B2C Engagement and Monetisation will be:

• Own and grow P&L for marketplace services;
• Build a robust marketplace and customer engagement strategy across our core markets;
• Work with leadership to define the core metrics and growth plan;
• Oversee and own the execution of this plan, working alongside country teams to implement the services;
• Execute and identify opportunities to improve sales via partnerships, deals, supplier and merchant sourcing and negotiation, training effective sales agents, effective localised marketing strategies;
• Understand our existing marketplace and logistics efforts, pilots and projects, evaluating them and using them as a foundation for future services and scale;
• Research, define and build alternative revenue and monetisation channels such as ads, data and research;
• Manage accurate and timely monthly, quarterly and annual reporting;
• Closely engage with the broader reach52 team across product, engineering, finance, etc to support the design, implementation and operational management of services;
• Work with the same teams to help manage any fraud, compliance and audit;
• Build, coach, manage and develop marketplace team;
• Support legal and regulatory work that helps us get permission to operate these services.

The core role scope and responsibilities of the Director, Community Growth and User Acquisition will be:

• Work as part of the leadership team to define our market expansion strategy and prioritisation;
• Develop an operational market launch playbook and continually innovate processes;
• Operationalise this plan, building a market launch team in our core offices as well as new markets; Evaluate, recruit and onboard Growth Partners;
• Report on performance against key metrics and numbers;
• Lead regulatory and legal work needed for country expansion;
• Work closely with product, engineering and data team/s to support tech configuration;
• Generate insights and clear views of market needs, and how reach52 can support this as part of our launch strategy;
• Manage and own user and market expansion targets, budget and business strategy;
• Manage and refine the financial reimbursement amounts for Growth Partners;
• Motivate growth team to hit targets, maintain an energised and productive environment, inspire to win;
• Engage with the broader reach52 team (marketing, business development, design, finance, etc) to ensure key stakeholders are engaged, delivering what we need, and kept up to date

The core role scope and responsibilities of the Head, Program Delivery will be:

• Work as part of the Management Team at reach52 to deliver a broad range of strategic initiatives
• Meticulously ensure compliance of program requirements, overall objectives, timelines
• Lead and manage the overall cross-functional project teams
• Own the flow of information between the team and client, through regular meetings, written communications, formal progress reports including financial reports
• Manage and oversee the entire portfolio of reach52 programs working directly with the COO
• Facilitate project meetings, see through follow ups, deliver project presentations, manage and report on project status
• Maintain overall visibility of key workstreams, risks, issues or problems

The core role scope and responsibilities of the Director, Product and Engineering will be:

• Work as part of the Management Team at reach52 to deliver a broad range of strategic initiatives in our roadmap
• Lead the architecture and design of our tech product (version 2.0 of our current apps) including selecting the best fit technology platforms, data and system architecture that fits the company’s midterm needs
• Identify, compare, select and implement technology solutions to meet current and future needs
• Manage Engineering Leads and deliver requirements/design for product development in a timely manner
• Support quality assurance team and ensure our product is rigorously tested and meets specification
• Work closely with our Infrastructure Manager to ensure robust operations of our product for an affordable price (through an efficient use of cloud-based resources)
• Continuously improve and drive best practices around software engineering, code writing, and lead the resilience and scalability of solutions
• Create overall technology standards and practices and ensure adherence
• Track, analyse and monitor technology performance metrics
• Work closely with Management, Product Management, Business Development and Operations to define and deliver new products and enhancements
• Step in to support in DevOps, bug triaging, quality assurance and testing wherever needed

The core role scope and responsibilities of the Senior Human Resources Manager will be:

• Play a critical role in driving the HR strategy for talent attraction, development, and retention, complementing the reach52 business strategy, roadmap, and growth plans.
• Design and deliver robust programs and solutions to creatively solve business challenges in areas such as employee engagement, cohesion, resource optimization, strong organizational culture, and change management.
• Handle sensitive employee relations issues such as complaints, performance management, and conflict resolution.
• Advocate for and represent teams’ needs to the management and senior leadership.
• Review benefits program manage performance appraisals and employee satisfaction surveys.
• Coach, mentor and manage the career development of the team, as well as help drive strong cross-functional relationships.
• Ensure legal compliance throughout human resource management.
• Nurture a positive working environment.

The core role scope and responsibilities of the General Manager, India will be:

• Manage new site implementations of reach52’s service
• Evaluate new sites, and define/maintain the India expansion strategy
• Manage future existing service implementations
• Manage and guide all local resources and teams, spanning partnerships, software development and project management
• Manage any issues and escalations, reporting to the global leadership team
• Manage stakeholder and partner relationships across public, private and non-profit organisations
• Create business development and revenue generation strategy, with integrated marketing plan
• Oversee all business as usual (BAU) activities (finance, accounting, HR, payroll, etc.)

The core role scope and responsibilities of the General Manager, Philippines will be:

• Manage new site implementations of reach52’s service
• Evaluate new sites, and define/maintain the Philippines expansion strategy
• Manage future existing service implementations
• Manage and guide all local resources and teams, spanning partnerships, software development and project management
• Manage any issues and escalations, reporting to the global leadership team
• Manage stakeholder and partner relationships across public, private and non-profit organisations
• Create business development and revenue generation strategy, with integrated marketing plan
• Oversee all business as usual (BAU) activities (finance, accounting, HR, payroll, etc.)

The core role scope and responsibilities of the General Manager, Cambodia will be:

• Manage implementations and country operations
• Evaluate new growth partners and sites, and maintain country expansion strategy
• Manage local resources and teams (technology, business services and community services)
• Manage any ground issues and escalations
• Coordinate and manage stakeholder and partner relationships
• Work with a range of partners to ensure they continue their support for reach52
• Work with the senior management team on new solutions, modelling the resources needed, and pricing accordingly
• Build new partnerships, clients, and networks
• Work with the Chief Marketing Officer to develop reach52 marketplace growth plans for the communities and our private & public sector partners
• Lead the execution of all reach52 marketplace plans, activities, and operations, continuously improving performance
• Collaborate, manage, and optimize processes with all reach52 marketplace supply chain partners, including managing payments and order fulfilment
• Set KPIs, and monitor, report on and optimize the effectiveness of all team performance
• Responsible for the reach52 marketplace P&L in Cambodia, managing commercials to drive growth and a sustainable social business

The core role scope and responsibilities of the Graphic Design Intern will be:

• Proficient in Adobe Creative Suite (Photoshop, Illustrator and After Effects, primarily)
• Knowledgeable in basic graphic design fundamentals
• Has an impeccable portfolio of graphic design work
• Ability to work independently and communicate effectively
• Excellent written communication skills
• Ability to meet deadlines
• An undergrad student undergoing his/her internship as required by the school/university